Refund policy
Return & Refund Policy
We want you to love your order from The Pretty Pages Society. Because our shop includes products fulfilled in different ways, return eligibility may vary by item.
Returns
Eligible items may be returned within 30 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags when applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at theprettypagessociety@gmail.com before sending anything back.
If your return is accepted, we’ll provide instructions for where and how to send your item. Items returned without first requesting a return may not be accepted.
Please do not send returns to an address listed on your original package unless we specifically instruct you to do so.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect.
Include your order number, a description of the issue, and photos of the item and packaging when applicable so we can review the situation and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom products
- Made-to-order or print-on-demand items, except when damaged, defective, or incorrect
- Gift cards
- Items marked as final sale
For hygiene or safety reasons, certain personal-use products may also be ineligible for return once opened or used.
If you’re unsure whether an item is eligible for return, please contact us before sending it back.
Sale Items
Unless an item is specifically marked Final Sale, sale merchandise follows the same return eligibility requirements as regularly priced merchandise.
Exchanges
We do not process direct exchanges.
If an eligible item is approved for return, the easiest way to get a different item, size, or variation is to return the original item and place a new order.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union and applicable law provides you with a right to cancel or return your order within 14 days, those rights will apply regardless of the policies above.
Returned merchandise must be in the same condition in which it was received — unworn or unused, with tags when applicable, and in its original packaging. Proof of purchase may also be required.
Refunds
Once we receive and inspect an approved return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or an item arriving damaged or defective.
If more than 15 business days have passed since we approved your refund, please contact us at theprettypagessociety@gmail.com.
Questions
For any questions about returns or refunds, contact us at theprettypagessociety@gmail.com.